Description:
Specific duties and responsibilities include, but are not limited to:
Serve as Lead of the Guest Services Team
- Serve as Lead worker at HHB during interim period, taking point on day-to-day operations of the museum and retail store.
- Elevates concerns or issues in a timely manner to WHS leadership, including operations, staffing, and building/facilities concerns.
- Meet weekly, or as needed, with Deputy Administrator, Museum and Historic sites to review operations of the prior week, to ask/answer questions.
- Maintain a positive, welcoming attitude at all times, and leads the guest services team to embrace a spirit of service.
- Greet and welcome museum guests; provide prompt assistance and anticipate needs, including training, guiding and coaching members of the Guest Services team.
- Provide clear information relating to the museum experience (including museum logistics and suggestions for what to see and do)
Retail and Ticketing Support
- Understand and perform all retail and CounterPoint duties including:
- Opening money count and drawer opening activities (includes safe access)
- Closing money count (includes count, reconcile, and posting) and verify at closing of drawers that all daily deposits are accurate and secure. Serves as the point person for troubleshooting drawer discrepancies, month end close, and other financial reporting, should issues arise.
- Performs and trains guest service team members on basic sales functions (sales, non-validated returns, current ticket voids, holds of retail items)
- Understand and perform all ticketing and ACME software duties including:
- Fully understand ACME ticketing system including ticket sales, coupons, refunds, and order searching functions
- Fully understand all Society membership levels and benefits and sell to customers.
- Ensure guests are properly charged, receive proper ticketing/identification, and are oriented to site before leaving ticketing area; provide direction and information regarding key points of interest and site logistics.
Office Operations
- Check site voicemails daily and respond to guests or forward to other staff as needed.
- Check HHB, and RS, email inbox and respond as needed.
- Open and close the building as needed.
- Prepare deposits and take them to the bank. Make change for the drawer.
- Ensure timely payments by groups and rentals. Serves as onsite lead/primary contact for group tours, rentals, and PK-12 field trips.