Guest Services Associate

Description:

Major Responsibilities

· Handle daily admissions, ticketing and in-house membership purchases

· Provide inviting, upbeat welcome and experience to incoming guests and groups

· Cover retail store register and accurate, well-completed sales

· Support Guest Services team with inventory upkeep and physical organizational layout

Predominant Tasks

· Work daily Admissions operations and retail store using various computer systems, answering phones and inquires while creating a positive, memorable experience for guests

· Act as ambassadors for the museum, providing guests with required assistance and escalating concerns to manage customer expectations

· Assist museum staff with retail store: 1. Sales 2. Inventory put away 3. Accurate inventory counts, upkeep, and placement 4. Sales reporting to provide analytics, increase sales, and support the visitor experience

· Assist the Guest Services and Marketing teams as needed

Qualifications

· Minimum one year of experience in customer services or related field involving such interactions

· Flexible Schedule, including evening and weekend hours

· Strong organizational and technological skills

Experience

· High school diploma. Additional educational or empirical experiences helpful

· Adept at problem solving and versed in using emotional intelligence interacting with colleagues, children and the general public