Guest Experience And Engagement Coordinator

Description:

This position requires a collaborative informal educator and leader to bridge several department priorities.

First, this position acts as Floor Supervisor when the Assistant Manager of Guest Experience and Engagement is not present. This supervision includes being manager on duty for Guest Experience and Engagement front-line staff, museum Emergency Response Coordinator, and coordination of group processing. Though this position has no direct reports, they will coach staff as needed and collaborate with the team of supervisors to ensure continuity of staff development.

Second, this position is part of the facilitation team for the Nature Museum’s informal education programs including daily museum programs, public events, and other on and offsite events. This position’s responsibilities include staying current on best practices in informal education, helping to train and coach interpretation volunteers, and participating in the development of new programs. The position also helps with implementation of guest birthday parties both as a host for the adult planners and as a facilitator for the younger party guests.

Finally, this position works on the team that is responsible for implementing the Chicago Conservation Corps (C3) Program. C3 is the Nature Museum’s grassroots sustainability program. This position participates in implementation of the leader training cohorts, community engagement, and ensuring that the program continues to stay up to date and meets its goals.

Minimum Education Required:

• High School Diploma

Experience Required:

• Experience working with the public, adults and children, in a customer service role is essential
• Some coaching experience is required

Principle Roles and Responsibilities:

• Effectively supervise the floor of the museum during daily operations. This includes daily staff management, functions of ticketing system and store point of sale, fielding guest feedback, communicating with facilities, security, and exhibits team members, taking out and putting away cash drawers and other general troubleshooting.
• Actively respond as Emergency Response Coordinator while supervising the floor of the museum.
• Play a key role in daily group processing.
• Collaborate with the C3 team to lead the Chicago Conservation Corps (C3) Program focusing on implementation of the leader training cohorts, but also contributing to community engagement and ensuring that the program continues to stay up to date and meets its goals.
• Coordinate liaisons for C3 projects.
• Play a role in implementing in-museum programming. Facilitate specialty programs for onsite and offsite museum events as well as daily museum programming.
• Participate in the training of new facilitators, both staff and volunteers.
• Support volunteers as day-of point of contact and coach.
• Support efforts to make sure that programs reach wide audiences, lowering barriers to access for all guests.
• Collaborate with team members to prototype and refine new and updated museum programs.
• Participate in special Museum-wide events and planning committees when appropriate.
• Stay current in best practices for science teaching and learning, environmental education, positive youth development, and museum education.
• Support family event implementation.
• Complete animal handling training.
• Some schedule shifts and evenings are required.
• Serve on interdepartmental committees.
• Other duties as assigned.