Description:
- Develop and lead strategy, partnerships and teams supporting Cytiva's largest global accounts.
- Create and lead executive interactions, collaborations, and negotiations. Develop lasting and impactful relationships at the C-suite level that position Cytiva and Danaher as strategic partners.
- Increase access for Cytiva and Danaher to accelerate sales, platform adoption and innovation.
- Create a global customer strategic plan that defines mutual business growth.
- Define the goals for customer satisfaction and work with the regional counterparts to drive overall customer experience. Engage with the entire Cytiva Executive Committee for alignment and support.
- Resolves complex or unusual business problems by applying advanced critical thinking—coordinates company-wide resources to provide comprehensive solutions based on the entire product and services portfolio across Cytiva.
- Provide executive cross-functional leadership in a complex matrix structure by
- Coordinating global resources and collaborating with commercial teams interacting with customers
- Organizing and facilitating the involvement of other cross-functional teams (i.e., Quality, Supply Chain, Operations and other functions) as necessary to manage a successful account relationship
- Negotiate with knowledge and capacity when dealing with highly complex relationships which could occur simultaneously with customers, partners, competitors or suppliers within a multi-cultural context.
- Provide direction, coaching and leadership on product or services implementation strategy to field-based regional sales, account management, regional management, and technical teams to drive global account strategic plan.
Critical competencies for success based on Danaher’s Core Value Behaviors:
- Customer Focus: Delivers customer-centric solutions to meet current and anticipated needs.
- Plan to Action: Prioritizes options and translates intentions into plans and sustainable outcomes.
- Innovation: Creates new and better ways to succeed sustainably.
- Growth: Seizes opportunities to preserve the core and contribute to growing the business.
- Integrity: Demonstrates moral and ethical principles and does the right thing despite pressure, even when no one is watching.
- Strategic Thinking: Seeks, understands, and evaluates data in selecting the best options to pursue.
- Capability: Develops self and team to meet career aspirations through achieving Danaher’s goals.
Skills:
- Must have a natural executive presence with prior senior-level experience in Life Science or a similar industry.
- Broad industry knowledge and commercial awareness to drive financial and operational performance.
- A creative and visionary mindset with demonstrated leadership ability to implement overall customer strategy and drive growth.
- Must have excellent communication skills to develop and express confidence in ideas and strategies.
- Ability to negotiate with senior leaders across the business and influences the opinions of others within Cytiva and Danaher and in external organizations, exercising sensitivity to the audience.
- Ability to lead, energize, and influence a broad spectrum of diverse teams to achieve exceptional performance.
Education and Experience:
- Understand the life sciences, biotechnology and biopharmaceutical industry and market trends, as well as readily assimilate technical knowledge and translate into business opportunities.
- Bachelor’s required. Advanced scientific degree and an MBA are preferred.
- 10+ years’ commercial experience with regional or global account management, preferably in the biotechnology industry.