Description:
The successful candidate will play a significant role in the OneConnect Program, working globally and cross functionally, as the Lead accountable for the delivery of the Intelligent Scheduling Track (IST). This will require not only leadership expertise but also negotiation and communication skills. You will lead workshops, reviews, and deep dives – always keeping requirements and expectations from Stakeholders in mind.
In this role you will:
- Lead the OneConnect IST Track to design, build, test, roll-out and transition to Operations the next generation of Service Scheduling and Skills Management Tools.
- Deliver IST via a two-in-the-box model with IT and in partnership with a PMCoE Project Manager. This will be done in collaboration with BPAs and a team of internal and 3rd party subject matter experts.
- Partner with the IST Track team, OneConnect PMO and Communications/Training Teams to create and ensure delivery of proactive communications and trainings to Agilent’s scheduling agent installed base.
- Manage projects and operational Stakeholder expectations and deliver according to agreed-upon scope and timelines.
- Create and deliver routine status updates to Managers, Sponsors and Stakeholders to ensure alignment and ongoing support.
- Perform root cause analysis, risk analysis, risk mitigation/contingency planning, problem identification, and technical solution recommendations for defect and change request evaluation.
- Identify opportunities for Scheduling system improvements. Create and submit business case documentation to gain approval for improvement projects.
- Translate business requirements to IT as part of BP95s/MD50s and CR.
- Negotiate functional requirements and solution build conflicts.
- Partner with BPAs to ensure that Scheduling technology works correctly to support business process, such as identification of the right resource to be assigned to deliver an onsite solution.
- Ensure documentation related to Scheduling technology is created in a timely manner and kept current.
- Perform day to day operational management and support of scheduling systems and tools.
- Lead recurring series of Scheduling Subject Matter Expert meetings.
- Be an active member of the CSO BPA & PM Community, sharing best practice, technical knowledge, and standards across the organization.
Qualifications
- Bachelor’s or Master’s Degree in Science, Business, or Information Technology/Computer Science.
- 8+ years relevant experience in Scheduling, Technical Project Management, IT and/or Business Leadership. Project Management certification is a plus.
- Deep knowledge of SAP CRM and SAP MRS.
- Knowledge of SRPS and QLIK/SpotFire is a plus.
- Previous experience translating business demands into functional and design documentation for ultimate implementation in SAP Cloud.
- Highly collaborative team player and value driven work/leadership style in a global, cross-functional team.
- Must foster and promote teamwork across a multinational, matrixed environment, countries, and cultures.
- Strong analytical, creative problem-solving and data-driven decision-making skills.
- Proven ability to balance and prioritize responsibilities in accordance with business, project and team needs.
- Ability to intake and assess a broad range of input from multiple diverse Stakeholders and drive to solution or issue resolution.
- Working knowledge of Agilent business system data flows and system interconnectivity.
- Experience in support and escalation management, either process or technical.
- Experience working with IT strongly desired.
- Flexibility to support extended working hours due to the global nature of the organization and projects.
- Strong presentation and communication skills.
- Must be able to present to Executives as well as to act as connector between multiple Stakeholders and functions.
- Excellent time management skills; able to work independently with minimal guidance.
- Knowledge of GSCC or GCFS Scheduling processes is a plus.
- Experience or first understanding of SAP FSM beneficial.The successful candidate will play a significant role in the OneConnect Program, working globally and cross functionally, as the Lead accountable for the delivery of the Intelligent Scheduling Track (IST). This will require not only leadership expertise but also negotiation and communication skills. You will lead workshops, reviews, and deep dives – always keeping requirements and expectations from Stakeholders in mind.
In this role you will:
- Lead the OneConnect IST Track to design, build, test, roll-out and transition to Operations the next generation of Service Scheduling and Skills Management Tools.
- Deliver IST via a two-in-the-box model with IT and in partnership with a PMCoE Project Manager. This will be done in collaboration with BPAs and a team of internal and 3rd party subject matter experts.
- Partner with the IST Track team, OneConnect PMO and Communications/Training Teams to create and ensure delivery of proactive communications and trainings to Agilent’s scheduling agent installed base.
- Manage projects and operational Stakeholder expectations and deliver according to agreed-upon scope and timelines.
- Create and deliver routine status updates to Managers, Sponsors and Stakeholders to ensure alignment and ongoing support.
- Perform root cause analysis, risk analysis, risk mitigation/contingency planning, problem identification, and technical solution recommendations for defect and change request evaluation.
- Identify opportunities for Scheduling system improvements. Create and submit business case documentation to gain approval for improvement projects.
- Translate business requirements to IT as part of BP95s/MD50s and CR.
- Negotiate functional requirements and solution build conflicts.
- Partner with BPAs to ensure that Scheduling technology works correctly to support business process, such as identification of the right resource to be assigned to deliver an onsite solution.
- Ensure documentation related to Scheduling technology is created in a timely manner and kept current.
- Perform day to day operational management and support of scheduling systems and tools.
- Lead recurring series of Scheduling Subject Matter Expert meetings.
- Be an active member of the CSO BPA & PM Community, sharing best practice, technical knowledge, and standards across the organization