Description:
As our Operations Manager, you will be responsible for leading the team accountable for ensuring that merchandise is properly received, properly stocked, brought to the sales floor, and merchandised according to planograms, promotions, and standards all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect.
A few special characteristics that make our Operations Managers successful:
- Delegation: Able to delegate both routine and significant tasks and decisions. Assesses employees' readiness and ability and assigns tasks that are appropriate to their skill level. Follows up as needed and share both responsibility and accountability.
- Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Interested in learning about the entire business.
- Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self.
- Organizational Skills: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.
- Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback.
- Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.
As our Operations Manager, you will:
- Partner with the Store Manager and other members of the management team to achieve EBITDA, sales, and margin goals
- Ensure proper staffing levels within the department including hire and train the operations associates
- Assist in training all level of operations associates
- Shipping and receiving of gear and other store related items
- Warehouse organization and stocking and Maintenance of the facility
- Loss prevention and safety, inventory management, cash management, and business reporting
- Conduct standardized signage/pricing audits on a weekly basis, ensuring product is merchandised to planogram standards (including POP, SKU, and inventory integrity audits).
- Driving sales by acting manager in charge when necessary
- Opening and closing of the store
- Additional duties as assigned
Requirements:
- 3+ years of relevant work experience working in retail or in warehouse setting
- Valid state drivers license and automotive insurance.
- Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Must be able to work in a loud environment for 5-8 hours.
- Must be able to work weekends, holiday, and evenings.
- Must be able to lift up to 50 lbs.