Description:
Gallery Associates offer exemplary guest service to the general public. In addition, this role offers guest service support in a variety of operational roles including gallery entrance, special exhibitions, and museum galleries.
Duties and Responsibilities
Guest Operations:
- Engage guests within Museum galleries in active observation and discussion to enhance overall museum experience.
- Provide information to the public regarding museum content, programs, ticketing, membership, directions, facilities, and other pertinent guest information.
- Stay up to date on museum policies and procedures in order to inform and assist guests.
- Respond to and resolve guest complaints and concerns, calling upon management as needed.
- Help to ensure the smooth operation and safety of public areas by monitoring guest traffic flow, guest safety, and assisting guests as needed.
- Scan tickets, membership cards, and other identification for admission to museum galleries.
- Maintain a professional appearance and demeanor, adhering to dress code provided.
- Assist with other duties as assigned from Guest Operations management.
Knowledge, Skills, and Abilities
Minimum Qualifications:
- High school diploma.
- Bilingual fluency, especially in Spanish, Cantonese, Mandarin, Japanese or other foreign languages, are highly desirable.
- Comfortable interacting with the public and guests throughout scheduled shift.
Skills and Abilities:
- Excellent customer service and communication skills.
- Demonstrated ability to engage effectively with culturally diverse audiences and audiences of varying age.
- Must be able to employ museum policies and procedures while exercising decisiveness, good judgment, and diplomacy when dealing with the public. Demonstrated ability to resolve guest situations.
- Able to work with a variety of people from various backgrounds and cultures.
- Must be available to work on weekends and holidays.