Description:
Under the general supervision of the Manager of Visitor Experience and Safety, the Gallery Ambassador is responsible for safeguarding the artworks on display in the galleries. Responsible for providing exceptional visitor experience, exemplary customer service, education, and exhibition interpretation.
ESSENTIAL JOB FUNCTIONS:
- Diligently patrolling the galleries to protect the works of art on display throughout the museum.
- Works as a key member of a visitor-centered and education-oriented staff to ensure museum visitors have a positive onsite experience by providing answers to frequently asked questions, and promoting and assisting with museum events, programs, and resources.
- Demonstrates a positive and professional attitude to promote the PMA (Portland Museum of Art) through responsive and accommodating in-person and call center service.
- Participates in regular trainings and workshops on topics including accessibility, anti-racism, customer service, exhibition content, visitor engagement strategies, interpretation, and inquiry-based conversation. Attends staff exhibition trainings, All-Staff meetings, and program planning meetings as able.
- Monitors visitors in museum areas to provide smooth flow of visitation, while keeping artwork and visitor safety as main priority.
- Reports any artwork incidents, visitor feedback, and gallery observations to supervisors. Promptly reports any hazardous conditions in the galleries.
- Enforces all museum guidelines and safety protocols in a friendly manner and proactively addresses visitor needs and concerns.
- Communicates consistently with visitors to ensure positive museum experience and serves as an advocate for visitors by assisting with use of museum educational resources.
- Contributes to regular educational gallery programming including tours and gallery talks.
- Promptly responds to emergency situations such as fire, evacuation, and medical emergencies.
- Goes above and beyond to ensure visitor satisfaction, promoting museum exhibitions, the PMA Store, the PMA Café, and programming including PMA Films, tours, lectures, workshops, Winslow Homer Studio tours, and other special events or collaborations.
- Seamlessly transitions between assignments in galleries, PMA Store, admissions desk, and call center.
- Maintains museum standards of cleanliness by cleaning, organizing, and tidying public spaces daily. Performs routine clerical functions as assigned, such as marking prices on items for sale, and other routine tasks.
- Performs special projects and other related duties as required, directed, or as the situation dictates.
OTHER DUTIES AS ASSIGNED:
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.?