Description:
This role is integral in supporting Nyssa’s operational efforts, working to ensure seamless packing, fulfilling and product management. As well as respond to customer service needs in a timely, professional, and empathetic voice in reflection of the values of Nyssa. This role will include the following tasks:
- Quality control, packing and bundling orders including, folding, packing into pouches, tagging, building of kits and bundles, and preparing cases as necessary.
- Communicating and updating inventories in Nyssa inventory management software. Coordination with Shopify when required and managing/taking monthly inventory counts.
- Returns and Exchanges coordination.
- Sample execution. Managing any sample order in Shopify and fulfilling in a timely manner.
- Courier coordination including tracking claims, scheduling pickups and following lost items.
- Platform proficiency in Google Drive, Gmail, general web navigation. Expectation to comfortably work in EDI, Amazon, Gorgias, Shippo, Shopify, Marketplace Portals, GS1 and inventory software- training and support will be provided.
- Amazon fulfillment including restocking, creating and tracking inbound shipments and troubleshooting as necessary.
- Inbound product shipment coordination from vendors.
- Organization, restocking, maintaining and cleaning of supplies, packing and fulfillment materials.
- Drop off to USPS, UPS and FedEx daily, of packed goods.
- Understanding and proficiency with the Nyssa catalog and sku breakdown.
- Barcode labeling of products, scanning and organization.
- Product spec detail management and auditing, including monitoring a spreadsheet with weights and dimensions of each product, and verifying that Shopify and Shippo maintain correct information.
- Inventory management of fulfillment supplies and packing goods. Communicating supply needs and reordering when necessary.
- Order Fulfillment on a regular, daily schedule.
- Receiving incoming product from the manufacturer by counting, documenting and reporting totals received as well as rejected items.
- Creating packing slips and ASNs, for wholesale orders.
- Expected active participation in meetings and company wide events.