Description:
Company Summary: Our long-standing financial services client that is associated with one of the largest automobile and equipment manufacturers in the world, has been steadily growing for almost 100 years. With over 100,000 employees in 18 countries, this $47B company has a worldwide reputation for being an excellent company to work for. Having supported various teams with long-tenured employees, the organization has a history of low turnover, offering an impressive benefits package, great work-life balance, and promotional opportunities to grow with a multinational leader.
Responsibilities:
- Maintain accurate records of retail financing transactions to ensure timely and correct invoicing.
- Provide exceptional service to internal and external customers, addressing inquiries and resolving issues related to billing, payments, contract payoff, and termination requests with urgency and precision.
- Perform contract and asset management tasks, including insurance verification, title processing, and document management, to support the completion of transactions.
- Ensure compliance with security interest and titling requirements, including insurance validation and adherence to standards.
- Participate as an active member of cross-functional teams, fostering strong relationships with other departments such as risk, legal, credit, sales, marketing, insurance, and accounting to enhance overall customer experience.
- Support the development of procedures and training materials to optimize operational efficiency and maintain compliance with internal policies and guidelines.
- Collaborate on risk analysis for existing accounts requiring modifications or alternative solutions.
- Demonstrate a continuous improvement mindset by identifying areas for operational enhancement and contributing to the implementation of improvements.
- Assist in initiatives that enhance operational success, leveraging expertise to support broader business needs when appropriate.
Qualifications:
- Customer service professional adept at building strong relationships and collaborating cross-functionally
- Proven ability to problem solve by identifying issues and finding effective solutions quickly
- Strong ability to establish and sustain relationships
- Proficient in MS Office Suite
- Category Code: JN002, JN003