Description:
Major Duties and Responsibilities:
- Manage assigned financial aid program(s) to include assisting with administration, processing, verifying eligibility, awarding, monitoring, and adjusting awards each semester; reconciling accounts; maintaining institutional compliance as required by program proponent organization and applicable statutes; and maintaining the student information system/Banner as related to assigned program(s).
- Develop, compile, prepare, process and submit all required lists, reports, and recurring reports by deadlines established by the proponent organization of assigned financial aid program(s).
- Develop, compile, prepare, process and submit all required lists, reports, and recurring reports necessary for program analysis and management by deadlines established by the financial aid management team or MSCC executives.
- Certifies and tests the accuracy of the annual program setup for assigned financial Aid Program(s) in Banner, including the following modules: financial aid, packaging, communications management, and satisfactory academic progress.
- Provide financial aid counseling to new/continuing undergraduate students to include federal/state/local/institutional or assigned financial aid programs and funds.
- Assist students and parents who require explanations of financial aid programs, processes, eligibility, refunds, impact of withdrawal or over awards.
- Provides leadership for assigned financial aid program(s) via committee participation, communications with external stakeholders, and contributions to the strategic planning and evaluation processes.
- Serve as institutional appeals liaison for assigned financial aid program(s).
- Present financial aid programs at financial aid workshops, college fairs and other program events.
- Other duties as assigned.
Knowledge, Skills and Abilities:
- Knowledge of confidentiality statutes and policies as they apply to FERPA and financial aid programs
- Maintain detailed current knowledge of federal/state/local/institutional financial aid programs, policies, procedures and funds
- Ability to handle multiple tasks simultaneously in a fast-passed environment with minimal supervision.
- Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
- Communicate effectively, both in writing and verbally, with students, parents, high school counselors, fellow employees, college administrators, and other stakeholders
- Strong computer skills, including but not limited to ERP (Enterprise Resource Planning) system(s) (Banner), word processing, spreadsheets, e-mail, database, and internet
- Ability to conduct research, develop professional documents and make presentations to diverse stakeholders including groups of staff, parents and students