Description:
General Function:
Assist with the day to day operations within the financial aid office. Serve as a front-line personal contact for students and others with questions regarding the financial aid process at Motlow State. Maintain and update financial aid chatbot.
Minimum Qualifications:
High school diploma or equivalent; and, two (2) years’ experience in a higher education setting. Additional post-secondary education from a regionally accredited institution may substitute for the required experience on a year for year basis up to two years.
Major Duties and Responsibilities:
- Assist with the management of assigned financial aid program(s) to include assisting with administration, processing, verifying eligibility, awarding, monitoring, and adjusting awards each semester; reconciling accounts; maintaining institutional compliance as required by program proponent organization and applicable statutes; and maintaining the student information system/Banner as related to assigned program(s).
- Assist customers, via email, call center escalations, phone or walk-ins, with general questions about financial aid programs, processes, eligibility, refunds, impact of withdrawal or over awards. Elevates complex questions to Financial Aid Counselors or Financial Aid management.
- Assist students and parents who require assistance with navigating the financial aid process or financial aid programs
- Maintain and update the financial aid chatbot
- Review documents received for accuracy and completeness
- Maintains files accurately, in paper and/or electronic formats. Assists with the Records Retention and Destruction of financial aid data in accordance with established statutes and guidelines
- Other duties as asigned
Knowledge, Skills and Abilities:
- Knowledge of confidentiality statutes and policies as they apply to FERPA and financial aid programs
- Maintains detailed current knowledge of federal/state/local/institutional financial aid programs, policies, procedures and funds
- Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
- Communicate effectively, both in writing and verbally, with students, parents, high school counselors, fellow employees, college administrators, and other stakeholders
- Strong computer skills, including but not limited to ERP (Enterprise Resource Planning) system(s) (Banner), word processing, spreadsheets, e-mail, database, and internet
- Make presentations to diverse stakeholders including groups of staff, parents and students
- Ability to use an imaging system to scan, index, and retrieve financial aid data and documentation
- Ability to establish and maintain effective working relationships with other employees, outside governmental and community agencies, and the general public
- Ability to contribute to a student focused environment and knowledge of college resources