Description:
Essential Performance Requirements*
- Greets current and prospective students in the Financial Aid Office, directing requests and questions to the appropriate party
- Provides financial aid application guidance to students, including the process once financial aid has been approved and distributed
- Files financial aid records and reports, posts information to records, sorts and distributes mail, copies documents, answers tel,ephone and performs similar duties
- Computes amounts and checks totals on various financial aid reconciliation reports
- Inputs and retrieves financial aid information in Colleague system in connection with the responsibilities of serving financial aid students
- Service Excellence
- Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
- Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
- Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
- Supports the values of the College: diversity, teaching excellence, student success, innovation, and creativity and service to the College
- Supports the mission, values, and goals and principles of the College
Required Minimum Qualifications
- High School diploma or General Equivalency Diploma (GED)
- One (1) year of experience in supporting and serving customers
Knowledge, Skills and Abilities
- Knowledge of higher education and college financial aid programs
- Skilled in excellent customer service and interpersonal relationships with diverse populations, including strong listening, verbal, and written communication
- Skilled using computer applications and enterprise systems, including the Microsoft Office suite
- Ability to work effectively in a collaborative environment and a setting that is diverse and urban
- Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
- Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations