Description:
Essential Tasks
Reporting directly to the Director of Financial aid, this position will:
- Provide consumer information regarding financial aid programs at the Financial Aid Customer Service Counter, entry services, workshops, appointments, over the telephone, by email, and on a drop in basis to students, staff, and external agencies;
- Manage the financial aid program and processes of Return of Title IV, Unusual Enrollment History, Verification reporting, Consortium Agreements, and other assigned programs;
- Perform full-service functions related to all aspects of the Financial Aid programs including, but limited to, determining eligibility for student financial aid programs, awarding aid, and reconciling Federal, State, and Institutional accounts;
- Determine and monitors Satisfactory Academic Progress status and update records accordingly;
- Counsel students, verify applicant data, determine financial need, and award financial aid funds;
- Provides advising about available financial aid opportunities, eligibility requirements and the application process to students and parents;
- Analyzes and evaluates financial aid eligibility for students;
- Provides relevant financial aid related support to students experiencing family, personal, or economic crises which may impact school performance. Specific focus on working with TRiO and BAS degree seeking students;
- Monitors financial aid progress and documentation for students. For students needing assistance completing their file, provides additional follow up advising as needed;
- Participates in the development of institutional financial aid policies and procedures that will positively impact efficiency and quality of service provided;
- Exercise professional judgement to determine if adjustments should be made; makes award adjustments and recalculates on less complex cases as appropriate;
- Review federal regulations and makes recommendations on office policy and procedures;
- Conducts financial aid workshops on and off campus and through Zoom;
- Assist the Director in completing federal, state, and institutional surveys and reports;
- Collaborates with multiple funding service providers.
Ability to:
- Ability to use computer-based Financial Aid Management systems such as PeopleSoft, Banner or FAM;
- Ability to accurately and efficiently complete a broad range of student aid processes and procedures without assistance;
- Ability to advise students on an individual or group basis on all aspects of financial aid;
- Ability to handle interpersonal interactions, including challenging students, parents and others;
- Ability to relate effectively with a wide diversity of students, faculty, staff and community members with sensitivity, tact, patience, and respect;
- Ability to use the Microsoft Office Suite effectively, especially Excel, Word, PowerPoint, Outlook, SharePoint, Teams and OneNote;
- Ability to effectively communicate both verbally and in writing with a wide range of individuals using the English language.
Required skills:
- Strong computer skills, especially in Word, Excel, MS Teams, and Outlook;
- Strong typing skills (minimum 40 words per minute);
- Demonstrated excellent attention to detail.
Qualifications
Qualifications:
- Bachelor’s degree; AND
- 2 years of financial aid or student funding experience.
Desired Qualifications
- 2 years of federal and state Financial Aid funding experience;
- Experience in returning federal and state financial aid funds;
- Ability to speak multiple languages, especially Spanish;
- Extremely strong typing skills (50+ words per minute);
- Experience with Washington state’s ctcLink software program.