Field Technology Support Coordinator

Description:

We are looking for a Field Technology Support Coordinator to act as the primary liaison between field employees and IT teams, ensuring seamless device operation, network connectivity, and technical issue resolution. The role requires expertise in network and cybersecurity and focuses on troubleshooting hardware/software, managing mobile devices, and evaluating new technology solutions to enhance field operations.

Key Responsibilities:

Technical Support & Issue Resolution:

✅ Act as the first point of contact for field employees experiencing technical issues with tablets, mobile applications, and connectivity.
✅ Troubleshoot software, network, and hardware problems, escalating to IT when necessary.
✅ Work closely with IT teams to ensure timely resolution of field-related technical challenges.

Device Management & Optimization:

✅ Oversee deployment, configuration, and maintenance of tablets used in the field.
✅ Ensure all devices are updated with the latest software, security patches, and configurations.
✅ Implement mobile device management (MDM) solutions for remote troubleshooting and control.

Connectivity & Network Support:

✅ Identify and resolve Wi-Fi, mobile network, and VPN connectivity issues affecting field employees.
✅ Work with IT teams and service providers to improve network performance in remote locations.

Evaluation & Implementation of New Hardware:

✅ Research and evaluate new tablets, ruggedized devices, and accessories for efficiency and durability in the field.
✅ Provide hardware recommendations aligned with operational needs.
✅ Coordinate testing and user feedback before deploying technology at scale.

Field & IT Coordination:

✅ Serve as the bridge between field teams and IT, ensuring clear communication of technical needs and challenges.
✅ Organize training and knowledge-sharing sessions for field employees on technology usage.
✅ Track recurring technical issues and work with IT to implement long-term solutions.

Documentation & Reporting:

✅ Maintain records of technical issues, resolutions, and performance improvements.
✅ Provide reports on device performance, connectivity challenges, and recommended technology upgrades.

Qualifications & Experience:

📌 Required:
✔ 3+ years of experience in IT support, field technology coordination, or a related role.
✔ Strong troubleshooting skills for hardware (tablets, rugged devices) and software.
✔ Familiarity with mobile device management (MDM) solutions.
✔ Experience coordinating between IT teams and end-users.
✔ Excellent communication and problem-solving skills.

📌 Preferred:
✔ Experience with enterprise mobility solutions, connectivity troubleshooting, and IT ticketing systems.
✔ Knowledge of field operations and technical challenges faced by field employees.
✔ Understanding of network infrastructure, LTE, 5G, and VPN connectivity.