Field Technical Support Engineer

Description:

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Primary Responsibilities

Tech Support Engineers (TSE) independently respond to issues where first-line product support has been unable to fix problems in malfunctioning equipment. TSEs work on more difficult problems requiring in-depth system knowledge and understanding of operating principles. TSE’s exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. If a deeper technical understanding is required, a TSE consults with other engineering teams and hosts meetings to figure out the best course of action. Lastly, TSE’s document problem-solving processes and technical findings to generate reports including postmortem.

Additional responsibilities may include:
 

• Reporting design, reliability, and maintenance problems to the appropriate engineering or manufacturing organization.
• Detailing system problems and working with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) opportunities.
• Training of KLA and personnel.
• Develop and detail new procedures and Best Known Methods (BKMs).
• Develop written procedures and training material.
• Act as Technical Support representative for new product development.
• Installation of new systems or upgrade of existing ones.
• Experience in system level equipment such as mechanical, electrical and or optical troubleshooting
• Travel up to 40%
  
   

Minimum Qualifications
 

• Five years of related experience with a bachelor's degree or equivalent experience