Field Support Representative

Description:

The responsibilities of this role include recruitment of households to participate in the Nielsen Consumer Panel. This role is required to maintain an assigned number of households in order to achieve weekly transmissions and quality data of all the brands included in the covered product categories. This role also checks if the information collected by the household is correct and delivers the highest quality information from each household visited. The employee is expected to adhere strictly to Nielsen rules of data collection and deliver results to their manager.
 

• Accountable for achieving in-person recruitment and installation goals by utilizing proven recruitment techniques.
• Visit selected homes, within a designated territory when the panelist presents collaboration gaps
• Educate panelists on proper scanner usage and the importance of scanning all products.
• Adhere to Nielsen methodology and follow policies and procedures.
• Recruit statistically selected eligible homes within an area, without an appointment
• Persuade and educate the households while overcoming objectives, maximizing panel participation and building rapport.
• Persuade panelists to complete surveys via paper and/or online.
• Effectively communicate incentive and reward potentials to panelists, as well as address panelists’ questions that may arise throughout participation.
• Support other Teams.
• Collaborate with various departments within Nielsen to ensure a quality sample that is in compliance with methodology.