Field Services Engineer

Description:

We are looking for a detail-oriented Field Service Engineer to serve our Atomic Layer Deposition equipment. The ideal candidate is one with a technical aptitude and strong customer support skills on trouble shooting, operation and upgrading of high-tech equipment. They will resolve customer inquiries and develop the customers’ knowledge base on the operation and preventative maintenance of our equipment. They will also respond to service calls related to training, upgrade installations, or general maintenance throughout the United States. This position may offer the potential for international travel.

The typical travel expectation for this position equates to about 40%-50%. If you are someone who likes to be hands-on, enjoys travel and wants to interact with our global customers who are enabling technology for a better world, this is the right position for you.

Key Job Elements:

• Assemble, install and test standard mechanical and electro-mechanical assemblies or systems
• Regularly troubleshoot electrical and controls related issues
• Troubleshoot electro-mechanical and operational related issues
• Direct customer interaction and training during installations, service visits and remote support
• Perform work in a logical organized manner while maintaining a high level of quality workmanship
• Identify areas for improvements related to cost reductions, safety or serviceability
• Examine warranty claims, handles customer returns and exchanges
• Interact with other departments to ensure timely delivery, customer service or problem resolution
• Reading and interpreting engineering schematics
• Scheduling of required travel and control of expenses