Description:
The Technical Account Specialist manages Diversey’s businesses within their assigned territory. The Technical Account Specialist will survey, install, maintain and/or repair chemical dispensing platforms and leased dish machines at customer sites. This individual will be responsible for delivering the value proposition and meeting contracted service level agreements for primarily laundry, kitchen, and housekeeping applications. The Technical Account Specialist must build and maintain strong relationships with customers. This position uses emerging electronic technology for communication, reporting, and auditing. This is a field, remote position.
What You're Responsible For
- Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
- Establish excellent relationships at all customer organization levels (end users /supervisors/managers).
- Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department.
- Install equipment following Standard Operating Procedures.
- Conduct routine visits.
- Maintain existing customer equipment in working conditions.
- Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
- Check inventory, to ensure customers have the minimum amount of supplies needed on-site, purchasing orders, and program compliance.
- Serve as the voice of the customer – recap areas of focus, follow up, regarding issues, and capture customer satisfaction.
- Diagnose and resolve technical problems and/or conditions.
- Manage adequate inventory levels in company vehicle and storage units.
- Repair leased dish machines and equipment following priorities and in accordance with the service level agreement.
- Execute administrative Duties – complete timesheet daily, follow up on equipment/parts purchasing orders, document consumption of equipment/parts at customer sites for cost allocation purposes, and review the weekly customer visit plan with your manager.
- Complete paid annual training program and mandatory safety training.
What Qualifications You Must Have
- High School diploma or equivalent required.
- 1+ years of field service experience (maintaining industrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.
- Availability to support business needs (emergency calls) which may happen during the evening/night, on weekends, and over holidays.
- Computer technology experience – Email, Excel, Word, Google Apps, Cell Apps.
- Possess a valid US Driver’s License with a good driving record and the ability to drive for extended periods.
- Physical Requirements: moving objects up to 40 lbs and executing precise work in limited spaces.
- Effective use of power tools in limited spaces.
- Plumbing and electrical skills.
- Must have a professional attitude and be self-motivated/directed.
- Must have high attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills.
- Ability to work cross-functionally to achieve company goals.