Description:
- Repair, maintain, or install computers, automated teller machines, and electronic office machines.
- Reassemble machines after making repairs or replacing parts.
- Converse with customers to determine details of equipment problems.
- Repair, adjust, or replace electrical or mechanical components or parts, using hand tools and power tools.
- Travel to customers' stores or offices to service machines or to provide emergency repair service.
- Maintain parts inventories.
- Operate machines to test functioning of parts or mechanisms.
- Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
- Maintain records of equipment maintenance work or repairs.
- Test new systems to ensure that they are in working order.
- Complete time cards and expense reports on time.
- Install and configure new equipment, including operating software or peripheral equipment.
- Analyze equipment performance records to assess equipment functioning.
- Train new technicians.
Qualifications And Education Requirements
- High school diploma or equivalent; training in vocational schools, related on-the-job experience.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software.
- Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.