Field Engineer

Description:

If you are a Field Engineer looking for an opportunity to grow and develop professionally, Emerson has an exciting opportunity for you! Based in our Central Regional Office in the Greater Chicago Area, you will be part of a team of customer support engineers who can analyze and solve problems associated with the installation, start-up, and operation of relatively complex distributed control systems, sub-systems, and/or specific control equipment at customer locations. You will be in a customer facing position providing expert support for PLCs and or DCS systems. You will also provide direct engineering advisory assistance to the customer, and liaison within the company, on issues dealing with the equipment or related matters.

AS A FIELD ENGINEER, YOU WILL:

• Perform a variety of related functions such as: on-site instruction of customer personnel; writing and modifying maintenance procedures; quality control tests and/or product evaluation; provide complete and timely reports on all activities with emphasis on defining problems encountered, services.
• Direct the efforts of personnel engaged in installation of control systems, sub-systems, equipment, or their routine modification/repair.
• Provide direct engineering advisory assistance to the customer, and liaison within the company, on issues dealing with the equipment or related matters.
• Cultivate relationships with internal project teams, customer project teams and contractors.
• Apply your advanced troubleshooting, problem-solving, decision-making, and planning skills.
   

WHO YOU ARE:
You understand the importance and interdependence of internal customer relationships. You show a tremendous amount of initiative in tough situations and are exceptional at spotting and seizing opportunities and you acquire data from multiple and diverse sources when solving problems.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• Bachelor's degree in engineering, computer science or a similar technical curriculum, or relevant field engineer experience in lieu of education.
• 3+ years’ experience in a customer facing field service role.
• Understanding of basic networking and computer assembly/troubleshooting experience.
• Be able to travel up to 50% to meet business needs. The travel requirement will be seasonal.
• Legal authorization to work in the United States without sponsorship now or in the future