Description:
The Contracts Supervisor is responsible for supervising the assigned staff to ensure the efficient and effective day-to-day operations of the billing department’s activities and enforcing established policies and procedures. The Supervisor will ensure the prompt collection of fees through the appropriate billing, follow-up, and escalation of collections issues along with additional responsibilities within the revenue cycle as needed. As the supervisor, this position will be the point of contact for internal business units.
Responsibilities:
- Review, comprehend, and distribute revenue cycle tasks to AR Representatives. Review completed fact sheets for accuracy for fee schedules to be set up accurately. Ensure proper fee schedule set-up in JAGUAR.
- Review Pre-Invoice Review Report and/or invoices for high-profile accounts before generating and mailing to ensure correct billing before printing and mailing.
- Run, review, and distribute all necessary reports including the monthly delinquent report (Operation Call Sheets and MOR).
- Serve as the primary point of contact for internal stakeholders.
- Send request for final approval on delinquent accounts and final approved collection packets to collection agency.
- Follow through on all bankruptcy notices.
- Spend time with employees to review accounts, tasks, and obstacles.
- Manage employee timecards and paid time off (PTO).
- Participate in the process of hiring, promoting, and terminating employees.
Qualifications:
- Associate degree in the healthcare industry, business or finance, and/or related working experience preferred.
- Two (2) years prior supervisory experience preferred.
- Prior collections experience required.; Knowledge of Hospice, DRGs, PPS, Medicare, Medicaid Insurance, and/or contract billing guidelines preferred.
- Knowledge of medical transportation or healthcare billing guidelines required; previous medical transportation or healthcare business experience preferred.
- The individual must have strong organizational skills and ability to multi-task multiple projects.
- Ability to perform duties within tight time constraints while handling large volumes of work.