Description:
The Eyecare Advisor Member creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receive the highest quality of care. Enthusiastically satisfies patients all the time through exceptional service.
Major Duties & Responsibilities
- Greets customers without delay when they enter the location. Shows urgency in providing service to customers and satisfying their needs.
- Determines the reason for the customer's visit; in store explains how to shop at Target Optical; in Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame.
- Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with optician, Doctor or Retail Management when necessary.
- Shows patience and courtesy to indecisive or difficult customers and patients.
- Performs work accurately and thoroughly despite time pressure and customer volume. Identifies situations involving unsatisfied customers and acts quickly for resolution.
- Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
- Handles and files all patient records in an organized and efficient manner.
- Places contact lens orders, processes shipments and properly submits invoices for payment.
- Accurately operates the POS system, when required, collecting proper payment following
- Takes pride in the appearance of the store and shows initiative in keeping the displays clean, attractive and organized.
- Informs management of potential safety opportunities.
- Demonstrates safe work practices.
- Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately.
RETAIL
- Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
- Assists the customer in selecting frames and lenses that are best suited for their lifestyle, prescription and price needs. Suggests improvements and recommends solutions to problems. Reinforces customer’s final selection.
- Takes time to help the customers and answer questions giving them a better understanding of available options.
DOCTOR’S OFFICE
- Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
- Utilizes clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
- Maintains and disinfects contact lens inventory; provides clinical support to the Optometrist as needed.
Basic Qualifications
- High School Graduate /GED or equivalent experience
- Strong communicator and listener to customers and associates.
- Strong basic math skills (addition, subtraction, multiplication, division)
- Strong inter personal skills (friendly, caring, patient)
- Sales skills
- Knowledge of store merchandise
- Familiarity with cash register, computers and calculators
Preferred Qualifications
- Previous experience in customer service, retail or optical