Description:
As an Experience Manager at Ulta Beauty, you are responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in retail and services. You will oversee a team of stylists, estheticians, guest coordinators (in select locations) and boutique leads and are accountable for all aspects of the guest experience, retail sales, and the services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. You will drive your business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service and the ability to lead a team of retail and service professionals.
You’ll accomplish all of this by:
- Promoting a culture of accountability to meet or exceed the store’s goals related to services, boutiques, and retail sales, guest loyalty, payroll, retail shrink and omni-channel initiatives.
- Driving company profitability through operational excellence, top-line sales growth, and expense control.
- Performing makeup applications, skincare analysis, and product demonstrations.
- Attracting, hiring and building a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
- Supporting all aspects of associate and services professional development, including developing and maintaining their clientele.
- Establishing professional peer and brand partner relationships.
- Promoting a culture of teamwork and guest service excellence.
- Executing the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Core Job Responsibility metrics for the store.
- Executing day-to-day inventory control processes.
- Communicating and providing feedback to field and services leadership.
THE ESSENTIALS FOR SUCCESS:
Qualified candidates will have 2-3+ years of relevant, fast-paced retail management work experience or other relevant work experience. Additional requirements include:
Education
- Bachelor’s degree is preferred.
- Cosmetology license and/or a cosmetology management license where required by state law.
Experience
- Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
- Cosmetology management: Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements.
- Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives.
- Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team.