Executive Support

Description:

About the Role:

The CrowdStrike Information Technology Service Desk Team is looking for an IT Systems Administrator to join our group and provide Executive Support. The ITSD Team is a key component of the CrowdStrike family and is critical to the smooth and effective daily operations of all CrowdStrike team members.In this role, you will be in the front lines of support with CrowdStrike’s executive leadership team as well as supporting corporate events. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team’s support. This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should have a high level of confidence in their abilities, outstanding verbal and written communication skills at various levels, an interest in expanding their breadth of knowledge, enjoy learning new technologies, be processes driven, able to solve difficult problems, come up with creative and unorthodox solutions, and think well on their feet.

What You'll Do:

• Provide remote and in-office white glove technical support for company leaders and business partners

• Provide direct point of contact between executive support stakeholders and cross functional departments across the company

• Management of executive endpoints via monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, mobile and desktop systems.

• Contribute to streamline, optimize and simplify the executive white glove support experience, improving application usability, security, and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets

• Collaborate with internal IT teams to improve processes from issues discovered from executive stakeholders

• Provide direct support to internal and external events, i.e, departmental all-hands, team trainings, Fal.Con

• Create and maintain documentation for executive support processes, runbooks, and communications

What You'll Need:

• Operational knowledge of the latest Mac, Windows and mobile platforms and their compatibility with MDM solutions, including best practices and system configurations.

• Ability to explain technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues

• Prior work experience supporting Senior Executives, Board Members and VIP users at an enterprise level

• Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner

• Advanced knowledge of OS concepts, Active Directory, Endpoint management solutions and various security platforms. Requires knowledge of OU and Security Group management

• Strong understanding of security best practices, worst practices, concepts and real-world application.

• On-call experience, responding within agreed time limits to incidents and service requests, working continuously on a task until completion (or escalating to another group where appropriate)

• Ability to manage multiple cases with changing priorities

• Experience working with industry-standard AV technology and tools (Crestron, Zoom, Polycom)

• Effective written and verbal communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls

• Ability to work onsite in Sunnyvale, CA and travel up to 25% of time in role