Description:
The Workplace Solutions (WPS), Executive Assistant (EA) is a member of a specialized team of professionals who will provide administrative support to Partners, Principals, and Managing Directors (PPMDs) across the firm. The Executive Assistant will report to their respective Office Lead or Regional Director.
Ideal individual will have excellent communication and organizational skills, be collaborative in their working style, develop strong and trusting relationships with colleagues, and possess the ability to create and maintain a team culture with a commitment to unparalleled support services. The Executive Assistant will be well-versed in procedures and policies and will be able to discover new ways to do the job more efficiently. The EA must be customer focused and well versed in customer service skills and etiquette.
Responsibilities:
Provide accurate and timely administrative support services to Partners, Principals and Managing Directors by executing tasks efficiently and with minimal to no supervision.
Key areas of focus will include, but are not limited to:
- Scheduling meetings to accommodate calendars of all participants
- Completing expense reports and expense reconciliation with solid knowledge of firm policies
- Entering data into oneView (CRM tool) and generating related reporting
- Collaborate with local office colleagues to support customers’ internal or external meeting, training, or other events. This would include following an event checklist of upfront/pre-planning items that can be handled remotely, such as but not limited to, making conference room reservations, liaising with our Travel Department on hotel or special accommodations, as applicable, addressing print production needs, submitting alyx tickets for special IT needs and placing food and beverage orders
- Collaborate with the firm’s corporate travel management company to coordinate international and domestic travel arrangements, in accordance with firm policies
- Providing engagement support through Engage (i.e.: Relationship Checks, DocuSign, other)
- Formatting and quality checking professional documents including letters, memos, proposals, presentations, and spreadsheets (both internal and client facing), while having a firm understanding of Grant Thornton’s marketing branding and guidance
- Facilitating IT requests for firm technology and firm issued mobile devices. Having strong knowledge of firm’s Enterprise Transformation structure and processes along with the ability to escalate issues accordingly
- Fulfilling requests delegated by Senior Executive Assistants and office leads, or other Workplace Solutions in-office resources
- Reserving office and/or conference room space through the GTRS Reservation tool
- Other duties as assigned
Expectations:
- Provide excellent customer service and a professional and positive attitude while supporting PPMD requests.
- Develop and strengthen solid understanding on firm tools such as:
- MS Teams, SharePoint, Canvas (intranet), oneView (CRM), Concur (travel management), Chrome River and/or Deltek (expense reporting systems), GTRS (reservation), and Insight (reporting).
- Understand the firm’s service lines, industries and client engagement structure in order to work effectively with stakeholders and clients.
- Communicate effectively and professionally with all levels and customers
- Serve as a team player and display an interest in becoming a subject matter expert in subjects of interest.
- Produce high-quality work quickly and efficiently
- Participate in relevant firm sponsored training and seek out training as appropriate.