Description:
The Portland Art Museum (referred to as Museum) invites applications for the position of Event Support Staff. The Event Support Staff assists the Events department in setup and take down for all events from external weddings and fundraisers to internal gallery events and meetings. Additional support is provided as coat check, janitorial, wayfinding, and crowd control services.
This is a fast-paced, physically demanding position that requires excellent organization and time management skills. Event Support Staff are the backbone of the Museum's events, often working within a tight time frame to complete multiple tasks. Events would not be possible without the hard work of the event support staff crew, who do everything from setting tables to deep cleaning carpets and providing mid-event custodial support.
This role's workflow will change depending on the season. During busy event seasons, the emphasis is on room setup and event support. During the slower seasons, the emphasis shifts to the upkeep and improvement of our venues and equipment.
Essential Duties & Responsibilities
- Provide exceptional customer support in interactions with clients and uphold an environment that is welcoming, friendly, and approachable.
- Set and strike furniture in a safe manner.
- Fulfills setup duties by setting banquet furniture in event spaces in compliance with local life safety regulations.
- Fulfills custodial duties in advance of, during, and after events by stocking supplies, thoroughly cleaning and maintaining restrooms, collecting and disposing of garbage and recyclables, and providing a speedy response to spills or other custodial duties.
- Maintains ballrooms and other event spaces through painting, regular vacuuming, and carpet scrubbing.
- Crowd control duties, such as watching events during lunch breaks and conducting fire watch.
- Fulfills coat check duties by checking event attendees’ various coats, umbrellas, and bags.
- Monitoring events to ensure the safety of guests,staff, and museum property.
- Maintain all equipment relevant to their position and uphold a high level of customer service while fulfilling all their duties.
- Adheres to event safety standards.
- Provide exceptional customer service in daily face-to-face interactions with museum visitors and uphold an environment that is welcoming, friendly and approachable.
- Keep track of schedules/timelines, both for the day and week.
- Identify and positively resolve client issues in the moment or elevate with care to the Production Supervisor. Knowledge of unconscious bias and awareness of microaggressions.
- Actively participate in promoting the Museum’s equity and inclusion and access goals.
Secondary or Additional Responsibilities
- Maintain and track an active inventory of furniture, tools, and event items.
- Repair broken furniture, signs, and other miscellaneous items that have been damaged.
- Fulfills administrative duties in the Event’s office by helping with items such as data entry, filing, and running errands.
- If comfortable and qualified, occasional driving of company van to pick up various supplies and do drop-offs.
- Performs other related duties as assigned.