Description:
You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying "hello". It's in these moments that sound matters most. At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.
About The Role
- As the Technical Lead for our SCM delivery team, you will support the development of the IT architecture and roadmaps within the supply chain space. Our team is responsible for critical applications supporting manufacturing, supply chain, logistics, and planning systems. Given that our technical teams are outsourced to a third party, we are seeking a highly skilled professional capable of effectively managing and leading outsourced delivery teams.
- You will be highly experienced in materials management, warehouse management, distribution, logistics, and act as both a technical expert and hands-on configurator and will have also had a broad understanding of large-scale ERP systems.
- In this position you will work with the global procurement, logistics and trade compliance teams. You will also assist and train other members of the delivery team.
- You will manage architectural design decisions and solutioning and be a key collaborator in Sprint refinement. You will define, estimate, and prioritize technical debt to meet key business objectives. You will own and manage the QA process as well as practice design and code reviews.
- You will also be accountable for design, implementation, and maintenance of enhancements to our SAP ERP System. Your focus will be on ensuring that solutions designed in our ERP environment are done with sustainable, high quality, and best practice design in mind.
- You’ll be accountable for reviewing and approving documentation of processes and configuration, ERP system configuration, unit testing, integration testing, leading User Acceptance testing activities with offshore teams, and ensuring that proper IT Change Control and Project Management processes are adhered to.
- You should have implementation experience with a global consumer electronics company or high-tech company, and understand both systems configuration, and overall systems architecture in an enterprise environment.
Leadership
About the Job
- Self-starter who demonstrates creativity in solving problems or generating improvement ideas
- Able to prioritize competing or conflicting requests
- Must exhibit strong communication skills
- Supports and maintains positive attitude across all levels of the organization
- Leads an outsourced delivery team
- Must be able to lead and assist with prioritizing work for the entire team
- Foster a collaborative and innovative team culture to drive successful project outcomes
Customer Success
- Collaborate with business partners and Scrum teams to deliver all aspects of large, complex IT projects or multiple IT projects with minimal direction including project planning, execution, timing, requirements management, quality and cost
- Address user concerns, provide regular progress updates, and ensure customer satisfaction
- Responsible for working with Scrum teams to deliver robust and efficient solutions that address business demands and are aligned with corporate initiatives
- Identify potential risks and develop mitigation strategies
- Proactively address issues that may impact project timelines and deliverables
Quality Assurance
- Implement and enforce best practices in ERP delivery and documentation standards for all relevant solutions
- Ensure that standards are adhered to, and that documentation and change control processes are followed across the applications organization
- Provide functional and technical guidance for decisions made regarding our ERP landscape, as it pertains to supply chain management
- Seek to use best practices, standards, and the right partners and vendors to provide solutions to meet Bose’s business objectives; ensure that the team also follows the same standards.
Qualifications
About You
- Proven experience in a global company with extensive third-party logistics and contract manufacturing
- Experience in working with outsourced delivery teams
- 5+ years experience with a large-scale ERP suite (similar but not limited to: SAP, Oracle, Dynamics 365 or Workday Financials)
- Thorough understanding of IT governance and SCM best practices
- Scaled Agile Framework Certification (desired)
- B.S. degree in Engineering, Computer Science, or related technical field (or relevant work history)
- Experienced user of JIRA Pro and JIRA Align