Enterprise Customer Success Manager

Description:

As an Enterprise Success Manager, you will work with our government accounts to help them move toward their ever-evolving desired outcomes. Leveraging your practical industry and domain-specific knowledge, business acumen, relationship management and broad understanding of Bentley solutions you will position yourself as a trusted advisor to our users to help them win in their business while maximizing their return on investment in Bentley solutions.

You will be orchestrating a wide group of business, process, and solution specialists in Bentley to define and deliver an account-specific Success Plan. You will also advocate inside the company to influence our product development roadmaps and improve the accounts overall experience.

Your Day-to-Day

As a key member of the account teams for government accounts, you will help Bentley's federal accounts maximize their investment in our technology, services, and other resources by:
 

• Engaging with key account stakeholders to facilitate capturing business outcomes.
• Positioning and prioritizing improvements in their digital workflows and creating strategic, account-specific Success Plans
• Continuously measuring results, course correcting when and where necessary, and proactively advising accounts on improving adoption of Bentley solutions and services
• Improving users' awareness of what is possible by connecting them with our information and collaboration platforms.
• Leading post-sales adoption engagements with the account, including coordination with Account Management, Support Account Management, Services, and Product Management/Development
• Reviewing progress toward desired business and strategic outcomes through regular operational and business reviews
• Continuously striving to increase the account's health and satisfaction scores.
• Travel may be required (minimally) for meetings with account stakeholders.
• Requires sitting or standing at will while performing work on a computer (or any other physical requirements).
  
   

What You Bring To The Team

Not all applicants will have the exact experience listed below. Bentley values the experience and diverse skillsets of professionals with both Customer Success Management and other backgrounds for this role. A strong candidate has many of the qualifications listed below, but we encourage you to apply even if your background differs.
 

• BA/BS in a technical or business concentration
• Experience in Consulting, Customer Success, Account Management, or another client-facing role
• Experience working for or with federal government agencies utilizes engineering or construction firms and an understanding of the government procurement and business drivers.
• Experience in working with complex, multi-divisional, multi-geographical customers.
• Strong leadership skills and action-oriented
• Impressive executive presence and communication and presentation abilities
• Ability to create structure in ambiguous situations and design effective processes.
• Passion for technology and for being a part of a fast-growing SaaS company.
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
• Knowledge of government contracting and regulations (e.g. FedRAMP, 8a, GSA)