Description:
As a member of the North American Customer and Market Experience (CME) team, the Enterprise Client Executive (ECE) will help grow revenue, bookings and relationships by selling Itron products and services to current and prospective utility clients throughout North America. The ECE is a strategic consultative position that provides account-level leadership. Aligns Itron capabilities and offerings with the customers strategic initiatives and operates as the clients trusted advisor.
Key accountabilities include:
- Responsible for bookings and revenue quota from new and incremental business across assigned utility accounts.
- Develop maintain territory, account / engagement, and opportunity plans to support achieving assigned quota.
- Understand market, customer drivers, competition, and regulatory environment.
- Create and conduct in-depth sales presentations and high-level solution demonstrations that highlight key benefits, Return on Investment (ROI) and position Itron’s product and services as the best solution.
- Identify customer’s buying process, influence structure and position of competitors within the marketplace in order to collaborate with customer’s senior management and strategic decision makers to define their needs and provide solutions.
- Drive all aspects of the winning sales strategy including leading deal teams, portfolio account managers, solutions architects, subject matter experts, product sales, delivery, legal, finance and partners.
- Position as the customers trusted advisor for the long-term customer relationship.
- Own executive relationship across the customer enterprise.
- Partner with customer enablement team to ensure we deliver to our commitments.
- Identify and resolve risks associated with the delivery and or provision of customer contracts; manage client expectations throughout the contract.
- Ensure sold and delivered solutions help customer achieve success metrics such that they are active and referenceable accounts.
- Engage in regular Itron internal business review, sales budgets/targets, forecasting and planning activities.
- Manage all pre-transaction activity throughout the sales process.
Key skills, qualifications, and competencies include:
- Must have a minimum of five (5) years’ experience in sales within the major utility (or similar) marketplace.
- Experience with consultative sale of enterprise-scale solutions / systems / software / software as service (SaaS) to the utility industry.
- Specific experience/current relationships with at least 3 major utilities within the territory. Established working relationships with senior management, engineers, finance, and supply chain at these companies will be highly desired.
- Successful track record in sales with consistent over-achievement of quota.
- Exceptional written and verbal communication and presentation skills are essential.
- Demonstrated closing skills.
- Ability to “project manage” a sale and manage relationships through fulfilment.
- Strong team player.