Enterprise Account Executive

Description:

The Enterprise Account Executive (EAE) is responsible for managing the overall customer relationship to include day-to-day customer activities, renewals, and issue resolution for assigned accounts. Account Executive is also responsible to qualify, collaborate with Enterprise subject matter experts and to drive new Enterprise Solutions through contracting & customer implementation. Secure and document customer’s realized return on investment (ROI) and value of new solutions. Portfolio of customers to include IDN’s and Health Systems within designated customer class. Primary focus will be to renew all IDN/Health System customers working with VP of Renewal & Field Leadership team. The Enterprise Account Executive may also support Business Development Team in designated areas.

Enterprise Solutions

• Identifies & qualifies potential Enterprise Solutions for customers.

• Engage Enterprise subject matter experts throughout sales process.

• Oversee contract execution & implementation of new Enterprise Solutions

• Collaborate with Enterprise stakeholders to drive incremental solutions.

• Secure customer validation of Return on Investment (i.e. COGS & $'s impact, Value) on new and existing Enterprise Solutions

• Gain agreement of Enterprise Solutions $ value within renewal / decision criteria

Territory Management

• Managing the customer lifecycle

• Prepares and presents Quarterly Reviews with customers including goals, initiatives, trends, financial impact, value and ROI, etc.

• Create and manage agenda driven customer meetings.

• Consistent onsite and meeting schedule and documentation within SFDC

• Visibility to build & enhance cross department relationships throughout IDN and/or Health System

• Serves as the issue resolution point for customer.

• Internal coordination across Enterprise to insure highest level of customer satisfaction (i.e. NPS)

• Understand decision process and key stakeholders.

• Retain at or above market Annual Operating Profit (AOP)

• Other duties as assigned by Vice President of Health Systems

Minimum Job Qualifications:

5+ years of Account Management in healthcare industry.