The Client Engagement Manager (CEM) is responsible for the overall management of an engagement, including, but not limited to, day to day management of the onsite contractors and client relations. The CEM will ensure effective communication to contractors, contractor candidates, client contacts, and internal contacts.
Required Skills* *
Strong communication skills* *
Previous leadership experience*
Call center management preferred (team leads work great!) –
Call center isn’t required, but they will need to understand type of candidate they will be managing (entry level call center reps – main issues to coach on will be attendance and behavior)* *
Experience with employee relations issues is a HUGE PLUS*
Additional Skills & Qualifications:*
Call Center Management, Supervision, or Team lead experience is a huge plus