Engagement Manager

Description:

The Client Engagement Manager (CEM) is responsible for the overall management of an engagement, including, but not limited to, day to day management of the onsite contractors and client relations. The CEM will ensure effective communication to contractors, contractor candidates, client contacts, and internal contacts.
 

• Skills:*
   

Customer service, Manager, Google Suite, train, coach
 

• Top Skills Details:*
   

Customer service,Manager,Google Suite,train,coach
 

• Additional Skills & Qualifications:*
• Call Center Management, Supervision, or Team lead experience is a huge plus
• Understand call center metrics
• Experience coaching and teaching to metrics
• Leadership Experience
• Experience with ER or HR
• Experience Level:*