Description:
The AR EDI Specialist will prepare and ensure submission of billing and AR deliverables for accounts utilizing EDI systems while managing to the required EDI related policies, procedures and systems. The person in this role works directly with the Nashville based AR EDI Supervisor to manage assigned accounts while ensuring the completion of ongoing per account AR requirements, including PO related tasks, while identifying, researching and resolving aged AR balances in accordance with corporate AR goals and metrics.
- Monitor electronic data interchange (EDI) accounts for error submissions, quality review and special situations via working with internal IT department and customer as necessary. Ensure the timely and accurate resolution of errors or items requiring change while ensuring that the change results in AR balance resolution.
- Working with account management and IT as required, ensure completion of timely and accurate EDI billing in accordance with specific account requirements.
- Drive the reduction of aged accounts receivable balances in accordance with account payment terms
- Track and update purchase order information on customer accounts while assisting with billing specific research and resolution in accordance with account requirements
- Participate in ongoing AR profile reviews with operational and finance management
- Facilitate customer collection calls as required with a focus on reduction of aged AR
- Ensure ongoing communication, issue resolution and effective follow up with billing, AR and sales departments as well as service and support to customer account contacts
- Assist with fiscal month end close as required, including root cause analysis in support of variance analysis
- Monitor customer changes and funding of Customer PO's, ensure systems are updated in accordance with policy and process
- Perform Ad-hoc requests to assist team members with account specific resolution(s).
Qualifications
Experience:
- 2-3 years related work experience, including experience as a Third-party biller, Billing
- Coordinator or Collections Specialist
- Strong computer skills, working knowledge of Microsoft Excel pivot tables, v lookups or basic formulas
- Outstanding Service skills (verbal and written) and overall commitment to Service Excellence
- Excellent time management skills and the ability to prioritize work.
- Excellent communication skills (verbal & written) and proven ability to effectively communicate wit functional business professionals (internal & external)
- Familiarity with third party billing systems and EDI
- Ability to multitask within a busy, deadline driven office setting
- Self-motivated with a strong work ethic
- Ability to work cross functionally, particularly with IT, on process enhancements or requirements