Donor Communication Lead

Description:

Essential Functions

• Communicate directly with donors, following customer service guidelines.
• Recruit and schedule: platelets, plasma, white cell, Human Leukocyte Antigen (HLA), autologous, directed, therapeutic donations.
• Active team member in training and Standard Operating Procedure (SOP) document control for department.
• Initiates and maintains correspondences with donors.
• Assist with special projects and assignments.
• Modify records to update appropriate Hoxworth systems.
• Manage inbound/outbound contacts, including phone, email, postal, text and evolving communication channels.
• Reschedule donors for future blood donation according to a specific benchmark to be determined by the organization.
• Perform other duties as assigned.

Required Education

• Bachelor's Degree.
• Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.