Donor Communication Lead

 

Description:

Essential Functions

  • Communicate directly with donors, following customer service guidelines.
  • Recruit and schedule: platelets, plasma, white cell, Human Leukocyte Antigen (HLA), autologous, directed, therapeutic donations.
  • Active team member in training and Standard Operating Procedure (SOP) document control for department.
  • Initiates and maintains correspondences with donors.
  • Assist with special projects and assignments.
  • Modify records to update appropriate Hoxworth systems.
  • Manage inbound/outbound contacts, including phone, email, postal, text and evolving communication channels.
  • Reschedule donors for future blood donation according to a specific benchmark to be determined by the organization.
  • Perform other duties as assigned.

Required Education

  • Bachelor's Degree.
  • Four (4) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Organization University of Cincinnati
Industry Medical / Healthcare Jobs
Occupational Category Donor Communication Lead
Job Location Ohio,USA
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2024-10-02 10:10 am
Expires on 2025-01-21