Description:
As a Document Scanning Production Manager at ARC Document Solutions, you will be responsible for supervising and coordinating all activities related to document scanning, digitization, and production processes. You will ensure the highest quality standards, efficient production schedules, and effective utilization of resources. Your role will also involve interfacing with customers, managing a team, and contributing to the overall success of our AIM Operation.
Essential Duties:
- Interface with customers to address scheduling, problem-solving, job status, and information requests while providing exceptional customer service.
- Plan and oversee production activities, establish priorities, and inspect supplies and products for quality control.
- Collaborate with management to set production and quality control standards, develop budgets, and optimize cost-effectiveness.
- Coordinate production activities with procurement, maintenance, and quality control for optimal resource utilization.
- Analyze production and quality reports to identify and resolve non-conformities and operational issues.
- Supervise a team of 2 to 10 employees and temporary labor, including hiring, training, and performance management.
- Maintain records of time and production, develop operating methods to improve workflow, and support sales needs at customer sites.
Responsibilities & Expectations:
- Be a team player and adhere to company policies and regulations.
- Demonstrate a strong work ethic and commitment to meeting productivity standards.
- Assist the Customer Service Manager and VP of Marketing with sales support and employee training.
- Collaborate with other managers to coordinate departmental activities.
Qualifications and Experience:
- Prior experience overseeing production for a document scanning operation, including scanning of large format documents
- Bachelor's degree or equivalent combination of education and experience.
- Strong analytical and communication skills, both written and verbal.
- Proficiency in software applications such as Word, Excel, Outlook, Access, and Adobe Acrobat.
- Ability to solve practical problems and work with limited standardization.
- Basic knowledge of algebra and geometry concepts.
Physical Demands:
- Ability to lift and move up to 35-pound document boxes.
- Vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.
Work Conditions:
- Moderate noise level in a production environment.
- Exposure to moving mechanical parts and occasional risk of static discharge.