Director Store Design

Description:

What You Will Do:

As the Director of Global Retail Design you support the design direction and implementation of Kiehl’s Global retail design, striving to express the brand’s DNA and non-negotiables through the built environment.

Key Responsibilities:

DESIGN DIRECTION

• Achieve a balance of aesthetics following DMI global directives

• Monitor local market priorities for each new door/renovation

• Further conceptualization and development of evolving Kiehl’s retail and wholesale environments in alignment with the Brand’s strategic goals

• Includes store elements as well as specialized temporary environments

CROSS-COLLABORATION WITH DMI TEAMS

• Report to the SVP of Global Creative and VP of Global Retail Design.

• Heavily collaborate with Visual Merchandising team to make sure that concepts align across the board

• Work well with Marketing and IBD to stay up to date on global consumer experience strategy.

NEW RETAIL CONCEPT PILOT DESIGN + ROLLOUT

• Assume design responsibility of evolving the 2022 Kiehl’s ‘Store of Tomorrow’ concept across multiple Zone pilot locations

• Provide benchmark sustainably designed materials palette for Zone implementation

• Create all retail format design guidelines/standards for 2023 Zone/Local market release

FREELANCE/CONSULTANT MANAGEMENT

• Manage freelancers to develop their skillsets/understanding of store planning and design.

CORE KPIs ARE:

• Retail guidelines adoption rate by countries and new concepts tested in zones/drive countries

• Retail innovation plan exists within profitability constraints

• Innovative and relevant new retail developments

• Strong O+O integrated customer journey

• Brand architecture consistency worldwide

• Respect of delivery timing

Organization Structure and Key Working Relationships

• Ensure strong team engagement and motivation

• Upskill the team with trends & benchmarks