Director Of Professional Services

Description:

Tipalti, one of the world’s fastest-growing fintech companies, is seeking a Director of Professional Services to lead and scale its global professional services team. This key leadership role involves overseeing customer project delivery, professional services P&L management, partner ecosystem development, capacity planning, and ERP-related implementations.

Key Responsibilities:

Leadership & Team Management:

• Lead, mentor, and develop a high-performing global professional services team.

• Foster a culture of collaboration, excellence, and continuous improvement.

• Set performance expectations and provide regular coaching and feedback.

Customer Project Delivery:

• Oversee the successful execution of customer projects, ensuring timely and within-budget delivery.

• Develop and implement best practices, methodologies, and tools for project execution and customer satisfaction.

• Act as an escalation point for project-related issues and drive quick resolutions.

P&L Management:

• Own and manage the Professional Services P&L, ensuring financial targets are met.

• Implement strategies to optimize revenue, profitability, and resource utilization.

• Monitor financial performance and implement corrective actions when necessary.

Partner Management:

• Develop and maintain strong relationships with key technology partners and stakeholders.

• Manage a partner ecosystem to extend service capabilities.

• Ensure partners align with Tipalti’s standards and deliver high-quality services.

Capacity Planning & ERP Implementations:

• Implement capacity planning strategies to align with project demand and staffing needs.

• Monitor resource utilization and adjust staffing levels for optimal efficiency.

• Provide strategic leadership on ERP implementations and integrations (e.g., Workday, Oracle Fusion, SAP S/4 Hana).

• Stay updated on ERP and fintech industry trends to continuously improve service offerings.

Customer Engagement & Relationship Management:

• Act as a trusted advisor to enterprise clients, ensuring solutions align with business goals.

• Establish customer feedback loops to drive continuous service improvements.

• Represent Tipalti at industry conferences, customer meetings, and professional networking events.

Qualifications & Requirements:

✅ Bachelor’s degree in Business, Finance, Information Technology, or related field (MBA preferred).
✅ 10+ years of experience in professional services, managing customer projects and P&L.
✅ Proven expertise in ERP systems & integrations (e.g., Workday, Oracle Fusion, SAP S/4 Hana).
✅ Strong global team management experience with a focus on customer success.
✅ Excellent communication, negotiation, and interpersonal skills.
✅ Ability to travel as needed to support global operations and customer engagements.

Why Join Tipalti?

• Competitive salary & stock options.

• 401K & RRSP matching.

• Comprehensive health benefits, including life insurance & disability coverage.

• Maternity, paternity, and fertility treatment benefits.

• 15 days of PTO.

• Phone/internet allowance.

• Diverse & inclusive work culture with Employee Resource Groups (ERGs).