Director Of Museum Technology

Description:

ESSENTIAL FUNCTIONS (other duties as assigned):

Exhibition Technology: Ensure that Planet Word’s award-winning immersive exhibits and installations are always
up and running and operating as designed by proactively monitoring, managing, and troubleshooting all exhibition
technology and related support components to optimize systems and minimize exhibit downtime, ensuring proper
compatibility and functionality. The exhibits employ substantial amounts of custom software. This software,
supported through a maintenance agreement with our experience design partner and software developer,
includes iPad apps, network traffic management, BrightSign presentations, Unity applications, Steam VR modules,
Windows software, an array of Azure cloud services, and inter-device communication servers. Managing the
maintenance agreement and understanding how these technologies work individually and symbiotically is critical
to the success of exhibit operations. Common hardware within the museum includes:

• Christie & Panasonic projectors • Pandora’s Box media servers
• Dante audio networking devices • Powered & amp supported speakers
• Network to DMX nodes • QSys & I/O Frames
• Extron extenders • Touch screen monitors
• IPads & SimpleMDM • USB extenders
• LED tape & DMX lighting • Windows computers (various configurations)
• Microphones & headphones • Vive / Valve VR components

• Networking hardware

Information Technology: Serve as the primary point of contact for IT-related matters. Manage and collaborate
with the museum’s contracted IT service provider to ensure that IT management strategies are in place to maintain
the reliability, security, and accessibility of the museum’s IT framework. Strategies include:

• Proactive and timely procurement, installation, configuration, inventory, and maintenance of all

hardware, software, and network systems.

• Updating and renewing software and related licenses and subscriptions that support the network and

exhibits.

• Regular backups, upgrades, security audits, risk assessments, and disaster recovery planning to

ensure robust network security and data protection measures are in place and compliant with
relevant regulations, industry standards, audit requirements, and security protocols.

• Onsite troubleshooting and help desk support as necessary.

  QUALIFICATIONS AND SKILLS
  • Bachelor’s degree or equivalent job experience; specialized study in broadcast, communications, media

  production, technology, art, film, theater, or related field preferred.

• Minimum 7 years related experience in audio visual production or technology.
• Museum exhibit experience preferred.
• Proof of technical skills/experience in: Exhibition installation and maintenance, projection mapping and

• geometry correction, networking (TCP/IP/DHCP), vendor management, AV equipment maintenance, and
  media production/publishing.

• Experience administering the following AV systems/hardware: Medialon, Q-SYS, WatchOut, Pandora’s Box
• Server/Manager, Dante, Brightsign, QSC Q-Sys, Mobile device management (MDM), Computers, Servers,
  and iPads.
• Experience with budgets, staffing, deadlines, metrics, and deliverables.
• Experience working directly with software developers and custom software including iOS and Unity

• preferred.

• Ability to explain complex technology and audio-visual related issues to non-technical staff.
• Ability to prioritize and adjust heavy workload, manage a variety of tasks, and meet various deadlines with

• changing priorities, frequent interruptions, and conflicting deadlines while promoting a positive work
  environment.

• Ability to effectively lead, mentor, and support staff.
• Ability to work evenings, weekends, and off-site as appropriate; 24/7 for critical exhibition issues.
• Experience in database administration in SQL or equivalent and working knowledge of PCI-DSS

• requirements is a plus.

• Experience acquiring and deploying SaaS products is a plus.