Description:
This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.
Reporting to the Sr. Director, Partner Enablement within GTIO and working closely with the entire technology leadership team, the Director, Partner Enablement will anticipate and manage the strategic and tactical needs for GTIO while overseeing the translation of business needs into effective IT processes and technical solutions.
Accountabilities & Responsibilities:
- Apply industry infrastructure and operations expertise to drive product roadmaps, solve real-time I&O problems in-market, segment and with global teams (Architecture, Digital, Restaurant Tech)
- Prevent future issues in I&O and improve power of global products within global teams, segments, markets and restaurants
- Leverage McDonalds in-market processes expertise to act as the “Voice of the Customer” on behalf of the customers, end users, and IT teams globally in support of influencing GTIO product/service roadmaps
- Responsible for ensuring high-quality deployment of GTIO solutions globally – outcome/critical metric driven into restaurants and crew for all GTIO products
- Establish a technical vision and strategy for restaurant products, specifically focusing on a new product that is responsible for forecasting and demand planning for our cooking stations. This system uses state of the art technologies (ML, computer vision, IoT) and will, over time, become the brain of our restaurants.
- Responsible for demand and supply matching – ensuring viable roadmaps, clear KPI’s and helping to measure value realization all the way to the crew/restaurant level
- Will sit on and manage a team who sit on the leadership team of corporate, segment and market technology VP’s/CIO’s – this team acts as their single point for all things related to GTIO products and services into the segments and markets
- Partner closely with GTRM leadership to ensure alignment of products/services across GTIO and GTRM. Demand generation and capture between the teams as well as value realization
- Responsible for the GTIO service catalog including SKU management and pricing and intra-company billing processes through partnering with segment, market, product/service, strategy and their respective finance teams
- Assists with the audit and management of GTIO global platforms identifying gaps and needs in corporate segments/markets
- Will ensure that all corporate, segment, market and restaurant teams have access to the latest information coming from product/service teams globally and facilitating ongoing communications with all teams as needed
- Represents a complete view of GTIO platforms, products and services to internal and external partners including SKU, cost/pricing, value and chargeback processes with full transparency
Qualifications
- Strong analytical skills to critically evaluate information gathered from various sources
- Ability to manage collaborator expectations and resolve conflict
- Ability to validate data obtained via other techniques and expose new areas for elicitation
- Exceptional relationship management skills and able to build and grow connections with people of all types and backgrounds from all over the world
- Exceptional verbal and written communication skills including influencing multiple parties towards common goals
- Highly collaborative along with independent critical thinking and creative problem-solving skills
- Highly organized and diligent, with the ability to keep many engagements active at once
- Comfortable with ambiguity and ability to navigate uncertainty
- Naturally elevates others and creates a culture of belonging through engaging impactful teams
Experience
- Professional record of technology capability deployment, infrastructure leadership, service management leadership and technology operations
- Vast experience in overall Infrastructure and Operations including (Network, Cloud, End User Compute, Service Management, Engineering)
- Solid experience in process improvement, with an emphasis on analytics and process management (prior experience with Lean, and Six Sigma tools preferred)
- Ability to generate compelling cases and translate to action
- Bachelor’s Degree in Business, Computer Science, Engineering, or related field
- Master’s degree in related subject area preferred