Description:
Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs, and an in-house marketplace for rotations and project work. With a strong pipeline of medicines, our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.
The Director, Channel Management aims to create long-term sustainability of the healthcare ecosystem at a national and regional level through specific collaboration initiatives and key Novartis US Pharmaceutical product strategies that seek to improve access at scale for patients by identifying and enabling key accounts to treat patients with Radioligand Therapies (RLT) and Diagnostics.
This position will work collaboratively with cross-functional leaders across National/Regional payer contracting teams, Government Accounts, North American Public Affairs, State Government Affairs, Healthcare Systems Engagement, Patient Specialty Services (PSS), Pricing and Channel Strategy, Pipeline and Strategy, Finance, Trade, ERC, Legal. This role will also lead discussions with key leaders within the Integrated Marketing Organization and the Customer Engagement Organization in an effort to achieve Novartis business goals by ensuring access to and expansion of nuclear medicine treatment centers in the US, while collaborating with Field Sales colleagues to maximize pull through and sales volume.
This position will be responsible for creating regionally focused business solutions that seek to meet both external customer and NPC business objectives by working cross-functionally with internal executive management and effectively executing channel specific solutions that ultimately lead to customer satisfaction and sales maximization.
Your responsibilities will include, but are not limited to:
- Responsible for complete business ownership of integrated Channel Strategy for in-line and pipeline RLT and diagnostic portfolio. Identifies and delivers channel management solutions that drive marketing effectiveness and efficiencies across RLT and diagnostics.
- Serve as lead for Novartis’ RLT relationship with assigned strategic logistics provider (3PL), radio pharmacy network, alternate infusion centers (AICs), and others as directed.
- Manage contracted customer performance to support and deliver on the agreed upon metrics and contractual objectives.
- Create and maintain actionable customer business plans aimed at clearly supporting the goals and objectives of the channel management function.
- Collaborate with the VP, Market Access Complex Therapies and associated leadership team to set and achieve team short and long-term goals that are aligned with the organization’s strategic objectives
- Drive strategic market development integrating deeper and broader within the assigned accounts to gather competitive intelligence and customer insights to better lead strategy discussions within the assigned markets.
- Identify future trends and develops customer-centric business solutions that capitalize on market opportunities; communicates these solutions to the team and customers to shape the external environment.
- Work closely with brand teams and pipeline colleagues to create effective organizational readiness for new product launches in all regions.
Minimum Requirements
Bachelor's Degree is required; MBA is preferred.
- A minimum of 7 years of pharmaceutical/biotech experience.
- Experience with integrated channel strategy preferred
- Strong knowledge of and experience with complex US Healthcare system, including established experience with Hospital/IDN, 340B institutions, Community Oncology and Urology offices
- Knowledge of government, state and commercial insurance systems, methodology, and reimbursement policies and processes.
- Experience with creating, developing and overseeing the implementation/execution large market initiatives.
- Demonstrated success in the areas of commercial pharmaceuticals and a track record of strong execution and results
- Experience analyzing complex situations and processes and effectively integrating and synthesizing the data to form a complete cohesive picture
- Proven ability to navigate complex customers and build relationships across all key stakeholders, including executive management
- Demonstrated ability to develop and implement programs that deliver improved business results in a timely manner combined with ability to adapt to changes within the internal and external environment
- Demonstrated prioritization, organizational and analytical skills as well as the ability to create solutions for complex processes and procedures
- Proven management and leadership skills.
- Strong written and oral communications to shape and articulate a clear strategy/story
- Strong senior stakeholder management and strategic project management skills