Description:
This role has become available in Zendesk at a really exciting time for the Employee Relations team. We’re currently embarking on a strategic initiative to shift the Employee Relations team from a reactive escalation point to being a proactive center of excellence. This is a truly global role and will be involved with issues and initiatives across Zendesk’s global footprint. It is a full time position reporting into the Senior Director, People Partnering and Employee Relations.
If you’ve a genuine interest in all things ER with a passion for jumping headfirst into the team during this exciting time then keep on reading……
What you'll be doing
- Establish and maintain an in depth knowledge of labor laws and employee relations practices across Zendesk’s global locations to ensure compliance with legal and regulatory requirements
- Provide advice and counsel across the business on topics ranging from internal investigations, performance management, harassment, discrimination, reductions in workforce and unfair dismissal.
- Lead and/or guide complex investigations at and above a certain organizational level.
- Tailor and deliver recommendations in a way to influence the right outcomes whilst mitigating the risk for Zendesk.
- Lead the resolution of complex employee relations issues, including investigations of misconduct, harassment, discrimination etc.
- Partner with employment legal team to mitigate risks and manage employment related strategies
- Foster a culture of continuous improvement within the Employee Relations team, implementing best practices and innovative solutions to enhance service delivery; just because it's the way we do it now, doesn’t mean it’s the best way.
- Develop strong working relationships across the P&P organization, particularly with the People Partner team, to ensure that ER’s efforts are aligned with our P&P and Business strategies and goals
- Monitor and analyze trends in employee relations issues using data to inform decision making and policy development
What you bring to the role
- Extensive experience in Employee Relations and labor law with a proven track record of successfully leading global employee relations initiatives
- Broad knowledge of international labor practices and experience navigating complex employee relations issues in a multicultural and multinational business environment
- Excellent interpersonal skills with the ability to build relationships and influence at all levels of the organization
- Exceptional ability to exercise considerable judgment, conflict resolution and discretion in in sensitive, complex or ambiguous situations
- Ability to prioritize and work proactively in a fast paced environment with time sensitive deadlines
- Independent work style, balancing the need for collaboration with minimal supervision
- Proactive strategic thinker with high degree of integrity and professionalism
- The team is distributed globally and works across multiple time zones and works with stakeholders across the business.
- It’s an expanding team at Zendesk that alongside delivering our day to day objectives is currently focused on creating scalable processes and solutions to free up bandwidth to focus on more proactive, value-adds for our customers (our employees).
- And finally, it's a team full of good humans who pride themselves on their work and their team ethos.