Description:
We are looking for a Director, IT Field Operation Systems to join our growing team.In this role, you will be responsible for designing, developing, and managing of all systems required for optimal dispatching and enabling our frontline outside plant and central office field technicians.You will be responsible for leveraging technological advances and acumen to come up with creative solution for optimal dispatching and enable the frontline technicians to be able to perform their functions efficiently.
This position reports directly to the Vice President, Technology Solutions - Engineering, Network & Field Techs.
If you are a dynamic, passionate and a hard-working professional with a solid education or background in telecom and technology, we'd love to hear from you!
As a Director, IT Field Operation Systems, your duties and responsibilities will include:
- Leadand build a new team of software developers, testers, and support personnel to enhance, support, and maintain the field operations systems at Brightspeed, which will be used by field technicians and supervisors
- Support field technician & supervisor systems on mobile and desktop platforms leveraging ServiceNow FSM module
- Balancepriorities from multiple areas and finding innovative IT solutions to business problems
- Lead cross-functional IT and business partners with solutions for field operation optimization, efficiencies in technician job completions, workforce management for field supervisors
- Deep understanding of field operation
- Identifyand driveautomation to optimize field & dispatch center operations.
- Innovative solutions to optimize field dispatches
- Drivethe addition of features to field operation systems to enable new capabilities to the tool
- Buildand supportcloud platform instances needed for field operation systems
- Collaborate with interfacing teams, define target dates for testing and ensure end-to-end robustness of technology and business transformation plans and programs
- Conduct impact assessments and feasibility studies for various solution and labor approaches geared toward business and technology transformation.
- Working closely with vendor/3rd party partners to manage progress on solutions development and drive rapid progress
- Manage operational and program level budgets in-year and across multi-year programs
- Manage communications across business and technology teams to deliver world class technical support on a large scale
- Assess project risk, provide accurate timelines, proactively act, and ensure robust development performance and stability in production
- Adopt Agile, DevOps and other enablers to improve the effectiveness of project delivery
- Communicate project progress, status, risks, issues etc. to management whichincludes providing status on a recurring basis as well as for special circumstances
- Tracks industry trends and leverage to drive innovation and solution excellence across various technical support domain