Director

Description:

As a Director, Process Change Lead you will lead an organization of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. As we modernize our core infrastructure we are embarking on significant changes that will impact the business across our customer journeys, operations, data, and technology. Mapping out that change and the risk associated with it, and ensuring that we determine plans to drive through that change with all the appropriate stakeholders will be a critical role across our organization.

Responsibilities of this role may include:
 

• Leading moderate to large size teams to drive complex process improvement initiatives
• Designing, developing, and managing process initiatives in a complex dynamic environment, revising needs to meet changing requirements
• Partnering cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results
• Building relationships and collaborating with key stakeholders to ensure delivery of commitments
• Serving as subject matter expert on a process improvement initiatives and procedure changes
• Deliver strategy for customer migration processes and proactively seek risk mitigation in relation to those impacts