Description:
The successful candidate will serve as a Digital Product Manager, supporting epic and feature prioritization for an exciting new sustainability technology solution that utilizes advanced machine-learning and predictive insights to influence pre-shipment behavior in addition to providing historical reporting capabilities.
This person will work closely with our customers, global peers, IT, Marketing, Sales, and support teams across FedEx to build and launch IT solutions that provide an outstanding customer experience and meet business objectives.
Under limited supervision, the successful candidate will plan and execute product strategy development and define and communicate value proposition across various segments. The successful candidate must facilitate and drive global alignment and execution including launch plans, KPIs, external and internal communication, promotional initiatives, and necessary documentation.
The successful candidate must be comfortable working in a fast-paced environment, have excellent interpersonal, communication, and presentation skills and be able to interact with stakeholders at every level within the organization, including senior officers across several functional areas.
Job Description Summary:
Under minimal supervision, this position plans and executes digital product strategy, technology/product development, technology and/or product support and/or customer engagement strategies in support of the company’s product and service portfolio.- Conduct market and competitive analysis, product analysis, digital industry and customer research to create and optimize the customer experience. Partner with cross-functional teams to define, implement and launch market-leading, customer-centric products or programs.
- Provide subject matter expertise to support strategic priorities.
- Maintains expertise on products and technologies through training and research and uses that training to drive and/or implement best practices and foster continuous improvement.
Essential Duties and Responsibilities:
This position requires a highly motivated individual with a proven track record of leadership and collaboration who can simultaneously manage change while delivering value to customers.
In this role, the successful candidate will:
- Utilize product, project management and collaboration skills to gain the support needed to execute sustainability strategic objectives
- Work individually and with cross-functional teams to identify and document opportunities to enhance, rationalize and accelerate the launch of key capabilities
- Enable go to market feedback loop to drive continuous improvement on desired features
- Identify and pursue opportunities to integrate sustainability product offerings into various customer-facing touchpoints
- Facilitation of release tasks and communication with global teams
- Create Global Release documentation including but not limited to feature guides and manuals
- Guide teams to obtain necessary customer-facing product approvals
- Ongoing enhancement and modification of global sustainability product website content including facilitation of global testing and translation efforts
Minimum Qualifications:
- Bachelor's degree or equivalent experience in marketing, finance, computer science, engineering or related business discipline.
- Five (5) years experience in a digital marketing or digital product management environment or demonstrated knowledge gained through coursework or work experience in digital product marketing, management, or technology support.
- Strong ability to understand business and customer needs, customer/user experience management, product analysis and technology capabilities.
- Strong collaboration, communications and analytical skills.
- Directly related experience may offset degree requirements.
- Directly related advanced degrees may offset experience requirements.