Digital Engagement Lead

Description:

At Quaker Houghton, we are experts in the development, production and application of chemical specialties, process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial companies and to this day our experience and expertise show in the actions and dedication of our Associates worldwide. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Summary:

Reporting directly to the VP of DIT Strategy and Governance, the Digital Engagement Leader is pivotal in managing the operational aspects associated with increasing digital literacy across Quaker Houghton for DIT sponsored technology tools and services including:

• Operational Communications,
• Digital Literacy Programs
• Knowledge Management
• Feedback Mechanisms
• Technology Adoption Analysis, Metrics and Reporting

The Digital Engagement Leader is a technology evangelist who increases technology proficiency of QH Staff by leveraging different mediums for optimal impact.

Accountabilities:

Operational Communications:

• Working in partnership with our Corporate Communications and across DIT team provide information on new services or offerings and communicate information on outages and resolution of issues.
• Participate in projects across DIT to help craft digital experiences that are aligned and engaging.

Digital Literacy Programs:

• Compile and organize training and create digital boosters on a wide range of topics focusing on the tools we deploy to the enterprise.
• Leveraging the Intranet and Teams as two of the mediums. Focus on creating engaging content that provides value to the reader.
• Leverage learning platforms to increase reach.
• Create guidelines on how collaboration platforms should be leveraged for optimal impact. (chat, email, intranet).

Knowledge Management:

• Develop content and work with other content owners for policy development to ensure that the information shared is relevant and timely and that the content is well-structured and easy to consume.

Feedback Mechanisms:

• Place the user at the center of everything we do and translate digital technology information into consumable content that enhances how we work.
• Survey the workforce to determine areas where DIT is providing value and how we can enhance end user effectiveness by providing relevant information

Education, Experience and Training:

• Bachelor’s degree in Marketing, IT, Training, or a related field is preferred