Development Mgr

Description:

Roles & Responsibilities:

Customer Conversion and Retention

• Expand our business relationships with key clients for eBay Vault, currently focused on Trading Cards Collectors

• Deliver against sales objectives and quota through a mix of direct outreach and partner referrals

Management and Acquisition Strategy

• Monitor and evaluate key customer strategies, business trends and operational priorities

• Manage Vault Account Management team, in dotted line partnership with Seller Acceleration Manager, focused on achieving quota through lead generation with Salesforce pipeline enablement

• Build partnership and business development strategies in collaboration with Business Development and Partnerships teams

• Develop live event and show plan to optimize customer acquisition in partnership with Trading Cards Category team

Cross Functional Collaboration and Reporting

• Work closely with the Trading Cards Category and Account Management teams to ensure a seamless and integrated customer experience

• Partner with Seller Acceleration team on Salesforce Pipeline Management tools and customer centric requirements to drive pipeline visibility and growth

• Present to leadership transparent financial and operational assessment of the health of our customer relationships

• Build pitch decks, talking points and required tools to successfully drive pipeline

Requirements:

• 7+ years of sales and/or account management experience; passion for trading cards preferred

• Deliver against sales objectives and quota through mix of direct outreach and partnership referrals

• Outstanding sales relationship capabilities coupled with strong ability to learn technical concepts and communicate them clearly to customers

• Excellence in critical thinking, developing sensible, creative solutions to challenging strategic business problems

• Must be able to see and clearly communicate the company vision and the revenue strategy across all relevant functions and ensure the right goals are defined and met.

• Strong communication, organization, presentation and negotiation skills

• Strong discipline around long-term planning as well as near-term pipeline tools and reporting

• Ability and interest to dive deep and roll-up sleeves and develop operational execution