Development Assistant

Description:

ESSENTIAL FUNCTIONS:

Receive and prepare memberships and gifts, including receiving and preparing cash, check, and credit card gifts for deposit, entering and posting gifts to the CRM database system.

Scan donor documentation; Maintain and retrieve digital files.

Maintain integrity of donor records in fundraising database, including address and financial information. Update data for membership-related contributions. Perform data adjustments as necessary, including updating records and notifying staff of deceased accounts

Provide superior customer service when responding to or dealing with members/visitors via e-mail, by phone, in person, or by mail. Assist with resolving credit card disputes and bounced checks. Include notifying members by email, phone, or mail.

Processes requests from members including requests for tax receipts, have information updated, or to be removed from mailing lists.

Assist the Development Associate, Development Operations and Analysis with maintaining the membership@mfa.org email account as necessary.

Pick-up/drop-off departmental mail, research returned mail, and update database addresses and mail-flag suppressions as needed.

Responsible for resolution of routine problems and for recognizing situations that need referral to Director of Development Operations and Analysis

Perform other related duties as required or directed.

REQUIREMENTS:

Bachelors degree or equivalent experience required.

One to three years related office experience

Strong writing and verbal communications skills

Solid computer skills

Strong quantitative skills in order to track budgets

Must be able to treat confidential information with discretion

Must be detail oriented with ability to multi-task without compromising quality