Description:
SUMMARY OF RESPONSIBILITIES: The Development & Membership Manager oversees the communication, structure, and administration of the Membership Programs. The position will develop and facilitate the solicitation and renewal cycle for 6,000+ membership households, ensuring the highest level of member and donor satisfaction, identifying upgrade opportunities, cultivating entry level philanthropic support, and improving retention in all programs.
SPECIFIC RESPONSIBILITIES:
- Develops and implements strategies for retention of existing members and recruitment and cultivation of new members (individuals and organizations), including the creation of new member benefits, programs, and regular solicitation
- Assists with researching, writing, editing, and/or overseeing the preparation of persuasive, accurate, and grammatically and syntactically correct solicitations, proposals, reports, correspondence, and other development-related communication materials
- Plans and conducts programs and activities designed to increase the visibility of membership and giving opportunities at Heritage Museums and Gardens
- Assists with the planning and implementation of Development events
- Works directly with the Visitor Service staff on high volume visitation days. Assists Visitor Service staff with membership sales, proper selling techniques, and providing membership support.
- Works with departmental volunteers and development staff to ensure timely processing of memberships, solicitation letters, fulfillment, thank you letters, membership cards, receipts, and gift acknowledgements.
- Maintains accurate constituent and revenue records in Altru, Heritage’s CRM.
- Runs and analyzes reports from Altru to determine best strategy for Development projects
- In collaboration with the entire Development Department works actively to achieve monthly targets set based on the budget and Strategic Plan
- Responds to member and donor inquires.
- Manages and manipulates data in Excel for department projects.
- Other related duties as assigned.
Skills Required:
- At least two years’ membership, development or fundraising experience
- Exceptional communications skills with the ability to write and speak to diverse audiences
- Ability to maintain privacy and confidentiality
- Experience with a donor database
- Extreme attention to details
- Strong organizational skills and ability to follow through with medium and long-term projects
- Graphic design skills preferred with proficiency working with Canva or Adobe Creative Cloud, including InDesign, Photoshop, and Illustrator
- Comprehensive knowledge of Microsoft Office
- Experience using Constant Contact or other email marketing software a plus
- Ability to manage time and deadlines
- The ability to work occasional weekend hours