Destination Specialist

 

Description:

This role is designed to drive sales and enhance client satisfaction by engaging directly with clients and travel agents, understanding their travel needs, and creating customized itineraries. As a Destination Specialist, you will manage client interactions, prepare detailed quotes, and ensure a seamless handover to the Destination Assistants and Administrators for booking and follow-up. By focusing on client engagement, itinerary design, and effective communication, our Destination Specialists play a crucial role in delivering exceptional travel experiences and contributing to the company's sales targets and growth in the North America region.

 

Key Responsibilities

 

1. Client Communication

 

● Engage with travel agents and clients via phone and email to understand their preferences, interests, and budget, designing tailor-made itineraries that reflect their unique travel aspirations.

● Provide clients with timely travel advice and booking updates, acting as the primary point of contact.

● Resolve issues and deliver exceptional customer service through prompt communication, attention to detail, and genuine care for client satisfaction.

 

2. Sales Management

 

● Take responsibility for reaching sales targets by actively engaging with travel agents and clients.

● Prepare detailed and competitive quotes that meet client needs and budget.

● Work closely with Destination Assistants and Administrators by passing on bookings for processing, ensuring all required documentation and details are accurate and complete.

● Liaise with hotels and other travel suppliers to confirm bookings and reservations where required.

● Ensure accurate updating and maintenance of all booking records in the company’s CRM system.

 

3. Financial Management

 

● Create and handle deposit and balance invoices for bookings and ensure the travel platform reflects accurate information.

● Monitor balance payment invoices and send them to clients when required.

● Provide official balance breakdown letters to travel agents upon request, including commission details.

● Resolve cancellation fees with suppliers.

 

4. Team Collaboration

 

● Collaborate with fellow sales team members to foster a collaborative environment and achieve common goals and sales targets.

● Actively participate in weekly sales meetings to discuss progress, share updates, and provide constructive feedback.

● Contribute to team success by suggesting improvements and sharing valuable insights during team discussions.

● Provide insights and feedback to marketing and product development teams to continuously improve travel packages and client experiences.

● Other tasks as assigned.

 

5. Training and Development

 

● Conduct in-depth research on Nordic destinations, keeping up to date with the latest travel trends, attractions, and local events, as well as 50DN products and services.

● Actively participate in travel industry events to broaden your expertise and network with other professionals in the field.

● Support the training of new staff members on sales processes and company policies.

● Actively participate in ongoing training sessions and company updates to enhance skills and knowledge.

 

Qualifications and Experience

 

● High school diploma or equivalent; additional education in sales, travel, and tourism is a plus.

● Minimum 3 years of experience in a travel industry role, with personal or professional travel experience in key Nordic destinations.

● Proven sales experience in the travel industry, with a track record of responding to complex client requests and delivering excellent customer service.

● Competent in using Microsoft Office products and comfortable with learning new technologies and applications.

● Knowledge of Salesforce CRM is a plus.

 

Required Skills

 

● Strong customer-oriented approach with outstanding communication and interpersonal skills.

● Excellent organizational and time management abilities to handle multiple client requests simultaneously.

● Proven problem-solving and decision-making capacities with innovative approaches.

● Ability to work independently and collaboratively within a team, efficiently managing substantial workloads.

● Flexible and adaptable to changing priorities and tasks, with strong proficiency in various software applications.

● Passion for travel, exploration, and a commitment to sustainable and responsible tourism practices.

 

Expectations

 

● Consistently maintain a high level of professionalism and customer service.

● Proactively identify and resolve issues.

● Demonstrate flexibility and adaptability in handling multiple tasks and priorities.

● Actively contribute to team meetings and company initiatives with valuable insights.

● Support team growth and development through training and mentorship, while actively participating in professional development opportunities.